Frequently Asked Questions
How do I attend my appointment?
All our consultations are conducted via telehealth phone calls.
At the time of your appointment, our practitioner will contact you using a number from a non-caller ID. Please ensure that you don’t block private numbers so you can receive the call, prior to the appointment.
How long are the wait times for a telehealth appointment?
We generally have appointments available within 15 minutes*
*Subject to availability. Our Nurse Practitioners are available 8am-9pm AEST week days, 8am-6pm weekends. Average response time via a follow-up consult is within 2 hours after request is submitted. Submissions after hours will be reviewed the following day.
How can a clinician help me?
Nurse practitioners have the skills, knowledge, expertise and legal authority to provide
preventative care as well as diagnose and treat people of all ages with acute and chronic health conditions.
Can I change or cancel my appointment?
Our services are in high demand, so in fairness to other patients who require help, we require a minimum of 1 business day’s notice to cancel or reschedule your appointment,
If you fail to cancel or reschedule your appointment within this time frame, OR fail to attend your appointment, a late notice fee will be deducted from your account.
Our cancellation fee depends on the length the appointment time booked according to our billing schedule. This will equate to the fee for your allotted time slot.
Thank you for your understanding.
Can I claim through Medicare?
Most of the time you are able to claim a Medicare rebate for your consultation.
We encourage you to discuss this with your Doctor or Nurse Practitioner.